Terms and conditions of service

Terms and conditions of the GOOD NOOT webstore

managed by Lood is Good Sp. z o.o. with registered office in Kraków, ul. Radzikowskiego 35, 31-315, Kraków, listed in the Register of Enterprises held by the Regional Court in Kraków Śródmieście, 11th  Commercial Department of the National Court Register under the KRS number 0000603176, with share capital of 100,000.00 PLN, NIP 6762501904, REGON 363758678, e-mail address: goodnoot@goodlood.com, telephone number: +48 12 881 70 53.

§1
GENERAL INFORMATION

1. The Terms and Conditions of the GOOD NOOT webstore, hereinafter referred to as the “Terms and Conditions”, describe the Customers' rights and responsibilities, including, the terms for using the webstore, the terms for placing Orders, the procedures for fulfilling Orders, the Customer's rights to file complaints or submit statements of withdrawal from the agreement, as well as the Seller's rights, responsibilities, and scope of liability.
2. These Terms and Conditions are addressed to all Customers using the GOOD NOOT webstore, unless specific provisions of the Terms and Conditions expressly provide otherwise.
3. The viability of Order fulfillment is determined on the basis of the designated place of delivery of the Products.
4. To the fullest extent permitted by law, the Seller shall not be liable for any irregularities, including breaks in service caused by force majeure, unlawful actions of third parties, or incompatibility of the GOOD NOOT website with the Customer's IT infrastructure.
5. In order to use the GOOD NOOT webstore, the Customer should have:
  a. a device with Internet access and a web browser,
  b. an active e-mail account,
  c. cookies enabled;

§2
DEFINITIONS

1. Registration Form – an interactive form available on GOOD NOOT, which allows Customers to create an individual Account;
2. Order Form – an interactive form available on GOOD NOOT, which allows Customers to place an Order without creating an Account, including specifying the delivery and payment methods;
3. GOOD NOOT – a webstore run by the Seller at https://goodnoot.com;
4. Customer – any person purchasing the Seller's products via GOOD NOOT;
5. Civil Code – the Act of 23 April 1964 (i.e., Journal of Laws 2020, item 1740, as amended);
6. Consumer – a private individual who enters into a contract with the Seller via GOOD NOOT, the subject of which is not directly related to their business or professional activity;
7. Account – a data set in the GOOD NOOT ICT system, marked with an individual name (login) and password provided by the Customer, in which the information provided by the Customer and information about Orders placed by them via GOOD NOOT are collected;
8. Product(s) – goods offered by the Seller in the GOOD NOOT webstore;
9. Entrepreneur – a private individual, legal person, or organisational unit that is not a legal person, to which a different act grants legal capacity, conducting business activity, which uses GOOD NOOT;

10. Entrepreneur with Consumer Rights – a private individual who purchases goods from the Seller under a sales contract directly related to their business activity, when the content of this contract indicates that it is not of a professional nature, resulting in particular from the subject of their business activity, made available on the basis of the provisions on the Central Register and Information on Business;
11. Seller –  Lood is Good Sp. z o.o. with registered office in Kraków, ul. Radzikowskiego 35, 31-315, Kraków, listed in the Register of Enterprises held by the Regional Court in Kraków Śródmieście, 11th  Commercial Department of the National Court Register under the KRS number 0000603176, with share capital of 100,000.00 PLN, NIP 6762501904, REGON 363758678;
12. Agreement – an agreement for the sale of Products concluded with the Customer via GOOD NOOT as part of an organised system for concluding remote agreements, without the physical presence of the parties, using exclusively one or more means of remote communication;
13. Order – a declaration by the Customer regarding the purchase of Products, submitted via the Order Form, and aimed directly at concluding the Agreement;

§3
TERMS AND CONDITIONS FOR PLACING ORDERS

1. Product Information
2. The Seller has posted information about the Products on the GOOD NOOT website, such as: description, composition, energy content, product weight, expiry dates, allergens, etc. Before using the Products, the Customer is responsible for reading the information provided on the Product packaging.
3. The Seller provides information on the GOOD NOOT website about the expiry dates of the Products offered for sale. The expiry dates of the Products actually delivered may differ from those displayed on the website due to the product inventory rotation.
4. The final amount to be paid by the Customer consists of the price of the Product and the cost of delivery (including transport, delivery, and postal services), which the Customer is made aware of when placing the Order, including at the moment of expressing their willingness to be bound by the Contract.
5. The prices of Products indicated on the GOOD NOOT website are given in PLN and include VAT. These prices do not include delivery costs.
6. The delivery costs indicated on the GOOD NOOT website are given in PLN and include VAT.
7. GOOD NOOT allows for the inclusion of special discount programmes by Customers. The rules for participation in such offers are specified in separate terms and conditions.

8. The Seller reserves the right to make changes to the prices of Products on an ongoing basis and to conduct and cancel all types of promotional campaigns and sales. The right referred to in the previous statement does not affect Orders placed before the date of effect of the change in price, terms and conditions of promotional campaigns or sales.
9. Account
10. Browsing the Products available on the GOOD NOOT website does not require creating an Account.
11. Placing Orders by the Customer for Products on the GOOD NOOT website is possible either after creating an Account or by providing the necessary contact information to enable the Order to be processed without creating an Account.
12. To create an Account on the GOOD NOOT website, the Customer must fill out the Registration Form. The Customer is required to provide the following information:
  a. for Consumers: first and last name, residential address, shipping address, telephone number,
b. for Entrepreneurs with Consumer rights and for Entrepreneurs: first and last name, company name, address, shipping address, telephone number, and VAT number.
13. Creating an Account on the GOOD NOOT website is free of charge.
14. Logging into the Customer Account is performed by entering the login and password set in the Registration Form.

15. The Customer may, at any time, without giving any reason and without incurring any fees, delete their Account by sending a request to the Seller, in particular by e-mail or in writing to the addresses provided in the introduction to the Terms and Conditions.
16. In the event of Account deletion, all data will be deleted, except for data necessary to process complaints and handle any claims, which will be stored until the expiry of the limitation periods for claims arising from completed Orders. The Seller reserves the right to automatically delete the Customer's Account after a period of 3 years from the date of the last activity on the Account.
17. Placing Orders
18. An Order is understood as the Customer's acceptance of GOOD NOOT's product range, preceded by the acceptance of the selection of Products and the choice of payment and delivery methods.
19. To place an Order and conclude an Agreement, you must:
  a. If you have a GOOD NOOT Account - log in to your GOOD NOOT Account, select the Product(s) that are the subject of the Order, and then add them to your "Cart"

 b. For Customers who do not have a GOOD NOOT account (Order as a guest) - select the Product(s) that are the subject of the Order, add them to the "Cart" and complete the Order Form by entering the required data, including the details of the recipient of the Order, e-mail address and delivery address for the Product, select the method of delivery for the Product;
  c. if you have a promotional code, enter the code details;
  d. click the "Checkout" button to confirm the Order and confirm that you have read these Terms and Conditions;
  e. select one of the available payment methods and, depending on the payment method, pay for the order within the specified time limit.
20. After placing and paying for the Order, the Seller immediately accepts the Order for processing. Confirmation of receipt of the Order and its acceptance for processing shall be made by sending the Customer an appropriate e-mail message sent by GOOD NOOT to the address provided by the Customer during Account registration or when completing the Order Form, containing, among other things: the Order number, delivery address, Order price and the Seller's statement of acceptance of the Order for processing. The Agreement is concluded upon receipt of the above e-mail by the Customer.

21. Orders placed by Customers are accepted seven days a week, 24 hours a day, on the GOOD NOOT website, except for temporary shutdowns of the GOOD NOOT website for the purpose of upgrading or maintaining the IT infrastructure, or due to failures or other reasons beyond the Seller's control. Orders are processed on working days. 

§4
DELIVERY AND PAYMENT

1. All orders placed by Customers are processed at specific times by the GOOD NOOT IT system; therefore, the Customer cannot make any changes to their order or cancel it.
2. After placing an Order, the Seller immediately confirms its receipt and at the same time accepts the Order for processing.
3. GOOD NOOT allows payments to be made using the following payment methods:
  a. online card payment;
  b. online bank transfer. Detailed rules for the provision of payment services and the complaint procedure for these services have been specified by the provider here.
  c. BLIK payment;
  d. and others currently supported by the GOOD NOOT IT system.
4. If payment for the Order is not made within 3 working days of its submission, the Order will be automatically cancelled.
5. GOOT NOOT delivers the purchased Products using the following delivery methods:
  a. courier delivery;
  b. parcel locker pick-up;
  c. collection point pick-up;
6. The condition for the delivery of the Products is the deduction of the amount to be paid for the Order from the Seller's bank account 

7. The Seller shall not be liable for failure to deliver the Order or delay in its delivery resulting from force majeure, the absence of the person authorised to collect the Order at the specified address despite notification, and an incorrect or inaccurate delivery address provided by the Customer, as well as in the event of inability to fulfil the Order due to the inability to contact the Customer at the specified e-mail address or telephone number.

§5
COMPLAINT TERMS AND CONDITIONS

1. The Seller is obliged to deliver Products to the Customer free from defects. The Seller is liable to the Customer under the warranty for defects in the purchased Products on the terms specified in the Civil Code.
2. The Customer has the opportunity to inspect the delivered Products at the time of their collection. In the event of non-compliance of the delivery with the Order placed, the Customer should immediately notify the Seller and refuse to accept Products that they did not order.
3. In the event of damage to the Products during transport or delivery with a manufacturing defect, the Customer is obliged to contact GOOD NOOT and return the Product to the Seller's address indicated in the introduction to the Terms and Conditions, with a simultaneous request for a refund for the Product and documented and adequate shipping costs. GOOD NOOT may also ask the Customer to send photos of the Product, including photos of the labels, and if the Customer agrees to this method of handling the complaint, the complaint will be considered without the need for the Customer to return the Product, unless, after analysing the photos, it becomes apparent that a detailed analysis of the damage or defect of the Product is necessary.

4. All complaints should be sent in writing to Lood is Good Sp. z o.o., ul. Radzikowskiego 35, 31-315 Kraków, via e-mail to: goodnoot@goodlood.com or using the form available on the GOOD NOOT website.
5. The Seller shall respond to each complaint, no later than within 14 days of its receipt, unless a shorter complaint handling time is required by mandatory provisions of law. The Seller shall inform the person submitting the complaint in writing to the address provided in the complaint or by e-mail about the manner in which the complaint will be considered. Failure to provide information within the specified time limit shall be deemed to mean that the complaint has been accepted.
6. The Customer shall receive a refund for the Product subject to complaint in the same form in which the Order was placed, within 7 days from the date of acceptance of the complaint.
7. The Seller shall not be liable for the quality of the Products if it has deteriorated for reasons for which the Customer is responsible after delivery of the Products (e.g., improper storage).

8. GOOD NOOT provides information on the voluntary option of using out-of-court dispute resolution methods. Detailed information on this subject and the rules for accessing the procedures are available at the offices and on the websites of district (municipal) consumer spokespersons, social organisations whose statutory tasks include consumer protection, Voivodship Trade Inspection, and at the following website address of the Office of Competition and Consumer Protection: www.uokik.gov.pl/pozasadowe_rozwiazywanie_sporow_konsumenckich.php.

§6
RIGHT TO WITHDRAW FROM THE AGREEMENT

1. The Consumer and the Entrepreneur with Consumer Rights may withdraw from the Agreement within 14 days of receiving the Products. In the event of withdrawal from the Agreement, the Agreement shall be deemed not concluded.
2. In the case of an Agreement covering multiple Products that are delivered separately, in batches or in parts, the period specified in paragraph 1 shall run from the delivery of the last item, batch or part.
3. The right to withdraw from the Agreement shall not apply, for health protection reasons, to Products that have been opened after delivery.
4. The Consumer and the Entrepreneur with Consumer Rights may withdraw from the Agreement by submitting a statement of withdrawal from the Agreement to the Seller. To meet the deadline for withdrawal from the Agreement, it is sufficient to send a statement of withdrawal from the Agreement before its deadline.

5. The Consumer or Entrepreneur with Consumer Rights is obliged to return the Product to the Seller or hand it over to a person authorised by the Seller to collect it immediately, no later than within 14 days from the date of withdrawal from the Agreement, if the Seller has offered to collect the Product themselves, enclosing proof of purchase (receipt or invoice). To meet the deadline, it is sufficient to send the Product back to the Seller's address before the deadline expires.
6. If the Consumer or Entrepreneur with Consumer Rights has chosen a method of delivery of the Product other than the cheapest method of delivery available at GOOD NOOT, the Seller is not obliged to reimburse the Consumer or Entrepreneur with Consumer Rights for the additional costs incurred by them exceeding the cost of the cheapest method of delivery.
7. The Consumer or Entrepreneur with Consumer Rights shall bear the direct costs of returning the Product.

8. In the event of withdrawal from the Agreement, the Seller shall immediately, no later than within 14 days from the date of receipt of the statement of withdrawal, refund to the Consumer or Entrepreneur with Consumer Rights all payments made by them, including the costs of delivery of the Products in accordance with the provisions of section 5 above.
9. The Consumer or Entrepreneur with Consumer Rights shall be obliged to return the Product to the Seller in relation to which they have withdrawn immediately, but no later than within 14 days from the date on which they withdrew from the Agreement. To meet the deadline, it is sufficient to return the Products before their expiry.
10. The Seller shall refund the payment using the same payment methods as those used by the Consumer or Entrepreneur with Consumer Rights in the original transaction, unless the Consumer or Entrepreneur with Consumer Rights has expressly agreed to a different solution that does not generate additional costs for the Seller.
11. The Seller may withhold the refund until the Product is returned or until proof of its return is provided, whichever occurs first.

§7
CUSTOMER PERSONAL INFORMATION

1. The administrator of the Customer's personal data provided when creating an Account or in the Order Form (including: name and surname, e-mail address, telephone number, delivery address) is Lood is Good Sp. z o.o. with its registered office in Kraków, ul. Radzikowskiego 35, 31-315 Kraków.
2. The personal data provided by the Customer will be processed for the following purposes:
  a. fulfilment and handling of Orders and performance of the Agreement;
  b. taking action at the request of the Customer whose data is concerned, prior to the conclusion of the Agreement;
  c. promotional purposes, for the implementation of loyalty programmes prepared by the Seller, including those related to the Customer's use of the Good Lood App;
  d. marketing, if the Customer has given their marketing consent.
3. The recipients of personal data will be entities cooperating with the Administrator, which support it in its daily activities by providing administrative, marketing, IT, and electronic payment services, as well as suppliers of orders placed with GOOD NOOT. 

4. Personal data provided for the purpose of fulfilling and processing Orders will be stored for the following period:
  a. in the case of creating an Account on the GOOD NOOT website for 3 years from the date of the last activity on the Account and the expiry of the limitation period for claims arising from completed Orders;
  b. if the Account is deleted until the expiry of the limitation periods for claims arising from completed Orders, whereby in the event of Account deletion, all Customer data will be deleted, except for data necessary for the complaint process and handling of any claims, which data will be stored.
5. Personal data processed for marketing purposes will be stored until consent is withdrawn or until an objection to its use is raised.
6. The Customer has the right to:

 a. request access to their personal data, rectification, erasure, restriction of processing, as well as the right to data portability,
  b. withdraw their consent to data processing at any time, which does not affect the lawfulness of
processing based on that consent before its withdrawal,
  c. lodge a complaint with the President of the Personal Data Protection Office.

7. Data may be processed in an automated manner, including through profiling, which consists of creating personalised product offers available at GOOD NOOT, presenting them on the website, and sending them in marketing messages, which may significantly affect the Customer by enabling them to purchase products at the prices specified in the offer.
8. Providing data is voluntary and at the same time is a condition for concluding the Agreement necessary for its implementation. After the personal data has been processed for its original purpose, it will not be further processed.
9. Please send any requests and enquiries regarding personal data to the following e-mail address: privacy@goodlood.com
10. Details of data processing can be found in our Privacy Policy.

§8
CLOSING REMARKS

1. Agreements concluded through GOOD NOOT are entered into in Polish.
2. The Seller reserves the right to amend the Terms and Conditions. The Seller shall notify the Customer of any changes at least 14 days in advance to the e-mail address provided during Account registration. The Customer may submit a statement of non-acceptance of the new Terms and Conditions in writing or by e-mail to the Seller's e-mail address. Upon receipt of a statement of non-acceptance of the new Terms and Conditions, the Seller shall delete the Customer's Account and inform them of this fact. The amendment to the Terms and Conditions shall be binding on the Customer who does not submit a statement of non-acceptance of the new Terms and Conditions before the date of its entry into force.

3. In matters not covered by these Terms and Conditions, generally applicable laws shall apply, in particular: the Civil Code and the Act of 30 May 2014 on consumer rights (i.e., Journal of Laws of 2020, item 287, as amended). In the event of any conflict between these Terms and Conditions and the provisions of generally applicable laws, the generally applicable laws shall apply.
4. Any disputes arising between the Seller and the Consumer shall be settled by the courts having jurisdiction in accordance with the provisions of the Act of 17 November 1964 – Code of Civil Procedure (i.e., Journal of Laws of 2020, item 1575, as amended).
5. Any disputes arising between the Seller and a Customer who is not a Consumer shall be settled by the court having jurisdiction over the Seller's registered office.
6. These Terms and Conditions were adopted in October 2021.